Rossio Hotel

Rossio Hotel
The Rossio Hotel is committed to ensuring quality service to its guests and visitors to its website, and equally to matters related to their privacy.

Personal Info

Personal data is requested from you when you make a booking at our hotel. It should be noted that any personal information will only be used to carry out the respective reservation. Your contact details are also used in our database for sending information with regard to promotions in our current newsletter. Your data will not be passed on to third parties, rather used solely for internal purposes at the Rossio Hotel.



If you wish you can receive information on our promotions and highlights by email. If you do not wish to receive any more information, you can send us an email requesting the removal of your email address from our mailing list.


To ensure the security of your data and the height in confidentiality, we handle the information you have supplied totally confidentially, in accordance with our security and confidentiality policies and internal procedure. Whenever you are asked for credit card details, this communication is carried out via a SSL (Secured Sockets Layer) secure line, when you are using a browser that allows SSL, such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL in all the pages in which you are asked for personal information, which means that your information will be sent through the Internet in an encrypted form. You will be able to check if you are in secure mode when you look can see a padlock or key icon in the lower right corner or in the lower left corner of your screen.

Use of Site

The site is free for the user for personal use of the same, subject to the present Terms and Conditions. The use of the site implies the acceptance of the present Terms and Conditions. The use of the site implies the obligation of the user to be of age (aged 18 or over) and to be able to enter binding contracts. The user will be financially responsible for all and any use of the site made in his name. The user can only use the site to make reservations or legitimate acquisitions. It is not permitted to use the site to: make any false, fraudulent or speculative reservations, or any reservation in light of only a possible need; divulge or pass on any kind of material of an illicit, threatening, libellous, accusatory, defamatory, obscene, scandalous, inflammatory, or pornographic nature, or any material or information that could constitute or encourage conduct considered to a criminal offense, that compromise civil liability, or also that violate any law; or for any other illicit purpose, or prohibited by the present Terms and Conditions. We reserve the right, at any time and without prior notification, to prevent or limit access of the user to the entire or part of the site.

Site Availability

The site may be accessed from any location in the world, by any individual with access to the Internet. However, the site may not prove permanently accessible due to maintenance or repair work, or due to IT problems or errors, breaks in Internet service or other unforeseen circumstances. The site contains information on our products and services on a world level, of which not all will be available in every location. Reference made to a product or service presented on the site does not imply that such product or service is or will be available in the location of the user. The site content, including advertising content, is intended to be used and presented only where its use and presentation is permitted, in accordance with applicable laws and regulations.

Content presented on the site
Every part of the site content and information sent by email is protected by copyright, registered trademark, data protection and privacy rights and other intellectual property rights, and is the property of the Rossio Hotel.

Liability Limitation and Disclaimer

Although the Rossio Hotel takes all possible measures to ensure the accuracy of the site content, the information is of a generic nature and does not intend to cover all information related to the products or services mentioned in the site. Thus, the Rossio Hotel does not guarantee that the content fits the particular circumstances of the user or that it satisfies the specific requirements of the same. The Rossio Hotel accepts no liability for any errors or emissions considered beyond its reasonable control that may affect any content of the site. The Rossio Hotel does not guarantee that access to the site is uninterrupted or entirely free of error. The Rossio Hotel accepts no liability in any circumstance for any consequential or incidental damages (including, but not limited to loss of profit, loss of privacy and loss of data) or for any other type of indirect, special or punitive damages, which may result or are related to the use of the site. The site may include links to access other websites that are beyond our control and that are not covered by the present Terms and Conditions. In the event the user accesses other sites using the links supplied, the availability of the content of these same sites will be the responsibility of their operators.

Changes to these Terms

The Rossio Hotel reserves the right at its own discretion to make any changes to any part of the site. As a consequence to its update policy, the Rossio Hotel may wish to change the present Terms and Conditions (including those related to the use of content). In the event of changes to the Terms and Conditions, the Rossio Hotel will notify the user, indicating at the start of the present Terms and Conditions the date at which they were last updated. It is important therefore that whenever the user accesses the site, he/she checks if there is any notification as to changes in the Terms and Conditions. The use of the site following publication or notification of changes by the Rossio Hotel implies the acceptance of these same changes. In the event the user does not agree to be subject to these changes, the same should no longer use the site.

Promotions and Offers

The Rossio Hotel may make available on the site information related to specific services, offers or promotions it is carrying out. Such services, offers or promotions will be subject to specific terms, conditions and restriction presented in the site in association with these same services, offers and promotions. Any service, offer or promotion will be cancelled when prohibited by law. The user should consult and carefully read the terms, conditions and restrictions included in the site related to each of the services, offers or promotions.

Competent Court and Jurisdiction

The present Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal. Both parties agree, in the exclusive interest of the Rossio Hotel, to choose as the competent and exclusive court, Portuguese courts to judge and decide on any suits, actions or legal proceedings that many arise or result from this contracts; unless it has been agreed that, in this clause for choosing the competent court in the exclusive interest of the Rossio Hotel, the Rossio Hotel reserves the right to present legal actions against the user in courts with jurisdiction in any other country.


Online Reservations/Occupancy

In the event that the Rossio Hotel Online Reservations system made available on the respective site is used, the terms and conditions relative to availability, prices and cancellations apply to every room rate indicated and the user should carefully read the details supplied related to the rate charged, before completing the reservation process. Any special requirement will have to be communicated during the act of reservation, with the fulfilment of the same not guaranteed however.

Cancellation/No-Show Policy

Cancellations/No-Shows and Early Check-Outs

For any reservation cancellation made less than 7 days prior to the arrival date, the hotel reserves the right to debit 30% of the total value of the stay, from the credit card provided to guarantee the reservation. However, subject to availability of dates of the hotel and of the guest, the debited 30% may be used as a deposit for a subsequent reservation.

In the event of a no-show (in the event the guest fails to arrive in the hotel on the check-in day), the hotel reserves the right to debit 100% of the value of the first night reserved on the credit card used for guaranteeing the reservation. In the event of early check-out, 50% will be debited for the subsequent night.


Deposits to make a reservation will not be required. All that is needed is your credit card details (number, valid date and the 3-digit security code).


Prices referred to as “Prices From” in the hotel’s presentation listing, are considered the lowest basic price available, per night, for the hotel until the end of the current calendar year, while there is no guarantee as to the availability of this price whenever a search is made in our reservation system (variable price depending on the search date). Since these prices are already the lowest available, which may or may not include promotional campaigns, no additional discounts will be applicable.

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